Shipping Policy — Alux Beauty Essentials

Last updated: July 2026

1. Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Time

Shipping time varies by destination:

• Singapore / Malaysia: 7–12 business days

• Philippines: 8–15 business days

• United States / International: 10–20 business days

Please note that actual delivery time may vary depending on local courier operations.

3. International Shipping

We ship internationally. Customs delays may occur depending on your country’s import procedures. Any customs fees or taxes are the responsibility of the customer.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 2–5 days to appear depending on the logistics provider.

5. Wrong Address

We are not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided by the customer. Refunds will not be issued in such cases.

6. Lost or Delayed Packages

If your package is significantly delayed or lost, please contact us. We will assist you in filing a claim with the shipping provider.

7. Shipping Fees

We currently offer Free Shipping on all orders unless otherwise stated.

8. Contact

For shipping inquiries, please contact us: info@aluxbeautyessentials.com