Refund / Return Policy — Alux Beauty Essentials

Last updated: July 2026

1. Damaged or Incorrect Items

We only accept refund requests for damaged, defective, or incorrect items. To process your claim, please provide clear photo or video evidence within 48 hours of receiving the product.

2. No Returns for Non‑Damaged Items

Due to international shipping and hygiene considerations, we do not accept returns for non‑damaged items. Please ensure your order details are correct before checkout.

3. Order Cancellation

Orders can only be cancelled within 12 hours of purchase. Once the order has been processed or shipped, cancellation is no longer possible.

4. Lost or Missing Packages

If your package is lost in transit, we will assist you in filing a claim with the shipping provider. A replacement or refund may be issued depending on the investigation result.

5. Wrong Address Provided

We are not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided by the customer. Refunds will not be issued in such cases.

6. Refund Processing Time

Approved refunds will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

7. Contact

For refund or return inquiries, please contact us at:  info@aluxbeautyessentials.com